Shipping & Return Information
Our default carrier for shipping is UPS. Tracking information for your shipment will be sent to the e-mail address you provide with your order. At this time we are unable to ship outside of the continental USA, Alabama, Arkansas, Delaware, Kentucky, Mississippi, Rhode Island, or Utah.
All orders will be processed within 3 business days. To prevent your package from spending a weekend in an uncontrolled environment, orders will only be shipped Monday through Wednesday. If weather conditions are not favorable for shipping, we will hold your purchase until conditions improve. While we cannot guarantee that weather will not change, we will make every effort to ensure that your package is not subjected to weather extremes. If you have any questions or concerns in regard to shipping, please contact us at 503-634-2243 or email firstname.lastname@example.org.
If you are unable to sign for your delivery, and the package is returned to Wooden Shoe, you will be credited the cost of the wine, but not for shipping and packaging costs. Contact us if you wish to have the package re-delivered. Please be sure the address is complete and correct (we cannot deliver to a P.O. box) and that an adult (21 years of age or older) will be present to sign for the delivery. We recommend using a business address to ensure that someone can be there to sign for your delivery.
If you refuse delivery, you will be credited the cost of the wine, but not for shipping and packaging costs, including any return shipping charges.
If you receive a package that has been visibly damaged in transit, please contact us within 48 hours of receiving the shipment to arrange for an exchange or refund. We will arrange to have the damaged package picked up, when possible. Please keep all evidence of the damage (in original packaging) to enable us to process a claim with the delivery company.
We take pride in our winemaking techniques, and want to provide you with the highest quality wine possible. If, however, you feel there is a defect in your purchased wine, contact us before taking any action. A number of Wooden Shoe wines are unfined and unfiltered, and as a result, it is normal for sediment to form over time; this is not considered a winemaking flaw. Defects include flaws due to microbiological causes, but not damage as the result of extreme heat or cold during the shipping process. Keep the bottle and unused contents; we may arrange to have the package picked up for return. We may offer a replacement bottle, if available, or credit you the cost of the wine.